Lost Baggage Continues Piling Up at Auckland AIrport

December 28, 2022

Christmas presents, birthday gifts, medication and clothes. It’s all in Fiona Peacock’s luggage which has been missing for a week at Auckland International Airport.

She’s been left with just the clothes she wore on the flight, and a helpline too full to leave messages on.

Peacock and her two children – Lilly, 19, and Oscar, 18 – flew from London via Singapore and Sydney last week, but they missed the Auckland connection after their Heathrow flight was delayed.

Rebooked on a flight to Wellington, the family was promised their bags were on the same plane. But when they arrived on the evening of December 21, they were told their luggage was still in Sydney.

fter repeated phonecalls, and days later, Peacock was told the bags were in Auckland – but the news doesn’t inspire confidence, as photos popping up on social media show a massive build up of unaccompanied luggage in the airport’s arrivals hall.

Peacock is concerned that the people who should be reuniting passengers with their luggage are on holiday. Returning to Wellington airport on December 23 to ask about compensation for the lost luggage, Peacock found nobody there to talk to.

“The phone number we were given is a nightmare. It goes straight to voicemail, then says it’s full and can’t take a message.”